SiteGround WordPress Hosting: An Overview and Review

Posted on April 18, 2019 by in WordPress | 61 comments

SiteGround WordPress Hosting: An Overview and Review

One of the most common questions people ask us is “Which WordPress web host should I use?,” and one of our most popular answers is SiteGround. This particular web host has plenty of positives. Still, it’s important you understand why it’s recommend by so many before you make a commitment.

Right off the bat, we can tell you that a lot of SiteGround’s appeal has to do with its great performance and competitive pricing. Throughout this review, we’ll cover SiteGround’s features, its support system, then discuss pricing.

Let’s get to it!

An Introduction to SiteGround

The SiteGround home page.

SiteGround is a hosting provider that offers a lot of WordPress-specific plans, although they don’t solely cater to the platform. They’ve made a name for themselves thanks to a combination of low prices and managed hosting features, which isn’t something you see often. Plus, they’re one of a handful of web hosts recommended on WordPress.org.

As far as their plans go, they don’t skimp on features either. If you go beyond their basic WordPress tier, you see a lot of functionality you’d only expect to find with more expensive hosting providers. What’s more, SiteGround always comes out near the top of hosting service performance comparisons. As you know, ensuring your site runs fast is key to a great user experience, so that’s one plus point for SiteGround.

For now, we’ll give you a very quick overview of the features SiteGround offers and its prices. Then we’ll dig deeper throughout the next few sections.

Key Features:

  • Automatic WordPress setup.
  • Access to a migration plugin and professional help from plans GrowBig and onwards.
  • Free integration with Cloudflare’s Content Delivery Network (CDN).
  • Secure Shell (SSH) access, WP-CLI support, and PHP version control.
  • Access to Git for WordPress (only for GoGeek users).
  • Staging functionality (for GrowBig and GoGeek users).
  • Free daily backups.

Pricing: SiteGround plans start at $3.95 per month, billed yearly | More Information

What Makes SiteGround’s WordPress Plans Different?

SiteGround offers three WordPress-specific plans: StartUp, GrowBig, and GoGeek. Each plan is a bit more expensive than the last, which is (of course) the norm, and we’ll discuss prices later. In the last section, we gave you a quick breakdown of what kind of features SiteGround offers. However, you may have noticed most of the advanced functionality in the list is limited to the GrowBig and GoGeek plans.

The StartUp plan, on the other hand, is targeted towards users who want to get a single website up and running, without needing advanced managed hosting functionality. This doesn’t mean it’s a bad choice, though – with the StartUp plan, you still get one-click WordPress setup, help setting up a Secure Sockets Layer (SSL) certificate, CDN integration, and SSH access.

It’s not a bad package at all for a price that puts the StartUp plan in the tier of ‘bargain’ WordPress hosting options. However, where SiteGround really shines is when you move onto higher tiers.

With GrowBig you get to host unlimited websites, free migration, access to a professional caching tool, on-demand backups, and staging functionality. We’re big fans of staging sites, so this feature alone would justify the small difference in cost between the Startup and GrowBig plans for us.

Finally, we have the GoGeek plan, which offers improved server performance, priority support, a PCI-compliant setup, and Git for WordPress. It’s definitely a good option if you’re going to host an e-commerce store, or just want top-of-the-line performance.

The sweet spot though is the GrowBig plan, since it supports both unlimited websites and staging functionality. More importantly, the full set of features and performance it offers puts it into direct competition with more expensive managed WordPress hosts, such as Flywheel and WP Engine.

A Quick Look at SiteGround’s Customer Support

Often, budget web hosting providers cut corners when it comes to their customer support system. They take a long time to reply to tickets, hire people who don’t know the first thing about troubleshooting WordPress, and many more ways of shaving off the internal cost.

However, we believe SiteGround doesn’t fall into that category. They offer customer support via live chat, email, and phone. Waiting times tend to be quite short, and their support staff are usually able to take care of whatever issue you have.

You don’t have to take our word alone for it, though. If you look around the web, you’ll find plenty of independent SiteGround reviews. HostingAdvice, for example, has hundreds of user reviews for SiteGround and they have a perfect score when it comes to reliability and support.

How SiteGround’s Pricing Compares to Other Hosts

Finally, it’s time to talk about pricing. Low-cost hosting plans are part of SiteGround’s appeal, but as we mentioned before, they don’t offer month-to-month payment options. This means you need to pay upfront for a whole year, no matter which plan you sign up for:

SiteGround's pricing.

To give you an idea, that’d mean spending $47.40 upfront for a year of the StartUp plan. When you move to GrowBig, the figure swells to $71.40. Moreover, SiteGround doesn’t offer discounts if you choose to pay for two or three years up-front. Nor do they include a free domain with your subscription, which translates to roughly around $10 more up front for a .com TLD:

Choosing a pricing plan from SiteGround's drop-down menu.

If you only want to host a single website, the StartUp plan can be a bargain. However, do keep in mind it doesn’t offer access to some of SiteGround’s coolest features, including staging websites and their premium caching tool.

In our opinion, SiteGround’s best offer is their GrowBig plan. To sign up, you’ll need to pay a bit over $20 more than for the StartUp tier. However, the cost is quickly offset if you want to set up multiple websites.

Conclusion

As far as WordPress web hosts go, SiteGround checks many of the boxes people want. It offers great performance, a lot of helpful WordPress-specific features, an excellent support team, and good prices.

Keep in mind, though – SiteGround doesn’t offer per-month payment options. This means you’ll need to sign up for at least one-year of service, for any of its WordPress plans. However, its prices are so competitive that you get a quality of service you often only see in more expensive web hosts, so it’s a great option for WordPress users.

Do you have any questions about using SiteGround to host WordPress websites? Ask away in the comments section below!

Article image thumbnail by Alone Syplyak / shutterstock.com

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61 Comments

  1. Thanks for the great article!

    Curious, do you know how their customer service and tech support rank?

    • Their a “ten” all around in my book! Just call them and you’ll see.

  2. I couldn’t agree less regarding SiteGround’s “Support”. My experience found them to be rude and completely UN-helpful. I migrated 40+ sites to their platform and had to do it all over again one month later to a better place.

    This is not the type of comment I like to leave and typically would not. I do, however, believe that anyone shopping around for a host should know that this hosting company is not at all a “sunshine and roses” operation.

    • I totally agree with you. I’ve recently argued with them for their unhelpful support.

      The biggest issues I have with them are about:
      1. No anti-bots policy on their firewall, so if you are stuck with bad bots your resources will be busted quickly.
      2. Small CPU usage: this means that you have to manually workaround WP heartbeat through plugin install, manually stop the wp-cron, create a CRON job twice a hour to run the wp-cron
      3. Access to the panel cache your IP, so if you are under mobile connection you’ll be kicked out every now and then.

      • Hi Mirko,



        We were sorry to hear you have not been satisfied with the help from our team recently. We would be happy to check the case in more details if you send us the chat and ticket IDs of your communication to reviews at siteground dot com.

We also wanted to address the points in your comment separately:

        

1) Since 2017 we have implemented an Anti-bot system on server level preventing unauthorised login attempts solely with the goal to help our clients only use their server resources for legitimate traffic and activity. Full information about the system is available on our blog: https://www.siteground.com/blog/new-anti-bot-ai/
In addition in our knowledge-base we have some useful articles with additional tips on how to manage bad bots and how clients can limit their access to their accounts.

        2) For our shared hosting plans, we have a fair usage policy to ensure that all users on the same server get the same level of service and their websites’ performance is not affected negatively by a client with an unoptimized site. On the full feature page of our shared hosting plans, we describe the available resources for each plan. The server section gives the specifications in terms of process executions, CPU and RAM resources that are allocated for the respective plan.
        Currently, we use cPanel on our plans and unfortunately it does not allow for automatic integration of cron jobs directly from the application. This gives more control on cron jobs to our clients who can choose how to schedule them based on their needs. For example, they can set them up in a way to prevent overlaps and spread them out throughout the day and in this way avoid exceeding the hourly resource allocation for their account.

        3) Please note cPanel uses a username and password authentication. Once logged in, the control panel will create a session hash. This session is valid only for the username used for login and the IP from where the login originated. It appears you are referring to an internet connection utilizing a dynamic IP – meaning, the IP is changing regularly on a given time table. For example, on a mobile connection, your device may change its IP when the connection jumps from one operator cell to another. If the IP is chances, the login session for cPanel becomes invalid and the panel will log you out. This is a security mechanism inbuilt directly in cPanel, not something we are imposing on our end.

        Regards,
        SiteGround Team

        • Hi!
          I’ve discussed those issues many times with your area team (Italy), but they only applied some patch. For instance I could not host any ecommerce on your reseller plans (I have to move my installations), due to bots and resources limits.
          They are aware of my issues and the tried to help, but still recently I had new problems with your support team.
          I’m very sorry to write these notes, for I met some of yours during WordCamp and they are very nice and competent.
          But the problems still remain.
          If you want to discuss separately, just go through the link on my name above and you will find my contacts.
          Thank you.

    • I totally agree with you. I’ve recently argued with them for their unhelpful support.

      The biggest issues I have with them are about:
      1. No anti-bots policy on their firewall, so if you are stuck with bad bots your resources will be busted quickly.
      2. Small CPU usage: this means that you have to manually workaround WP heartbeat through plugin install, manually stop the wp-cron, create a CRON job twice a hour to run the wp-cron
      3. Access to the panel cache your IP, so if you are under mobile connection you’ll be kicked out every now and then.

      • The annoying issues described above are real and are the main downsides of Siteground’s hosting service. Apart from that, it is generally satisfactory and I am staying with them for the time being.

    • Hi Jeff,



      We were sorry to hear you were not satisfied with our support and that our service was not a good fit for your needs. 


      We understand that the account setup and migration process for your account was not very good customer experience, but we disagree that our representatives have been rude and unhelpful in addressing your support requests. We can see that we have responded promptly to your requests for assistance and our team did their best to resolve your inquiries quickly. Via ticket, the technical questions were handled by senior level operators.

      Please note you had quite a custom setup in place with over 40 websites hosted in individual cPanels and to accommodate your preference to use root access for the transfer the only option was to upgrade to a dedicated solution. We acknowledge that we could have handled the pre-sales communication better to help you choose the right plan from the beginning and save the time spent on adjustments after you have signed up.

      Regards,

      SiteGround Team

    • I have to be honest, I fully suspect these negitive comments are from competing hosting companies as they have no basis in truth.
      I have been with SiteGround for over 2 years and I have found their support staff to be THE most useful, helpful, polite and compitant I have ever encountered.
      Whatever problem I have faced, its been solved without any hassle.
      They will be the first company I actually renew with instead of shopping around for a “new customer” deal with another hosting company.
      I think that this commentor may be confusing SiteGround with GoDaddy maybe?

  3. While I haven’t read the full post, I can tell the community how pleased I am to have Siteground as my hosting provider. I’ve migrated many of my clients web sites to Siteground from a competitor that I have been with for 20 years and when my hosting plan with them expires will happily move the balance of my clients to Siteground. The support is outstanding. And the resources and services that they offer continue to expand.

    • Thanks for your insight, Bob!

  4. I moved 5 sites to Sitground. Couldn’t be happier. Performance, support and price are all positives. I can call or chat 24/7 with techs who actually know what they are doing

    • Thanks for the real-world feedback on SiteGround, Paul. 🙂

  5. I’m a happy Siteground client, and one of the reasons is the amazing support I usually get from them. My opinion, of course.

    • Of course. 🙂 Although, there appear to be plenty of customers who agree with you!

  6. I actually recently made the switch over to siteground from Godaddy and not only was the switchover painless, but I automatically saved more than $200+ and then on top of it every support member I have talked to has been more than helpful, fast and efficient. I am stoked that I made the switch over.

  7. Great to have this overview. I switched a bundle of sites to Siteground 18 months ago after having multiple, repeated bugs when using a Famous US Hosting Company.

    Since switching I have had precisely zero bugs and have enjoyed a streamlined multi-site set up.

    • Good to hear, Beatrice. 🙂

  8. Instead of reviewing the tiers with discounts, which is a HUGE opportunity for underhand tactics, the prices of 11.99, 19.95, and the whopping 34.95 should be made more transparent and visible for forward thinkers.

  9. I recently moved 68 websites to Siteground and after 3 months I am glad I did. I found support to be very helpful – while some may think the support is rude (see above comments) I believe what they think is rudeness is actually confident support personnel who get right to the point and don’t daddle. In every case, I found them able to solve my problems on the spot with one exception and that only took 15 min with another tech. Totally opposite with my previous experience with HostGator and several others that I have used in the past.

    • That’s fantastic, David – glad to hear SiteGround is working out for you!

  10. I switched multiple accounts to SiteGround a few years ago and have been very happy. As for support it is always good, often exceptionally good and once or twice extraordinarily good. Sometimes I have had to push a bit but really cost/benefit I find them great

  11. I switched multiple accounts to SiteGround a few years ago and have been very happy. As for support it is always good, often exceptionally good and once or twice extraordinarily good. Sometimes I have had to push a bit but really cost/benefit I find them great

  12. I have used SiteGround for 5 years and have been very happy. I am not a techie, but they are always VERY helpful and will set up things I cannot do.

    • I think users with less technical knowledge are generally finding SiteGround to be ideal for them, so you’re not alone, Ulla!

  13. I’m not a WP power-user – so take that into account – but I found SiteGround to be head and shoulders above the hosts I’ve used in the past. Migration to their platform was very ridiculously easy (they pretty much did the whole thing), my site is fast (considering it’s very content-heavy), I like the reports and feedback I get, and the price was more than reasonable. The few support issues I’ve has were cleared up the same day I reported them – as opposed to 3 or 4 days later. Editing my site is also much faster than other hosts I’ve used.

    So, at this point, I’m *very* pleased with their price/performance/support.

    • Wow – good to hear, Joe!

  14. “SiteGround doesn’t offer discounts if you choose to pay for two or three years up-front.”

    This is a little misleading, but to clarify, they *do* extend the initial “special” price out to 1, 2, or 3 years on the initial signup. After that initial period is over, pricing then goes up to the normal price for 1 year, less 20% for 2 years, or 30% off for 3 years (all pre-paid in full of course). I also see they now offer a 1 month trial.

    “With GrowBig you get to host unlimited websites”

    Sort of. You can host quite a number of websites, but it’s not unlimited.
    For GrowBig for example (can you tell which plan I use?), there is a 20GB disk limit and a 300,000 node limit – where every file and folder counts as a node. So, the bigger the site, the more nodes you will use up. Delete a site / file / folder and that node count returns of course.
    If you’re using IMAP for email, that storage counts as part of the allowance. Needless to say, I have a few sites up and running plus I’m an IMAP email user and I’m nowhere near 20% on either limit.

    Additional info:
    Domains cost $15.95 for a .com (not all TLD pricing is the same, so .net, for example is $17.95)
    Domain privacy protection is a little steep at $24.95/yr per domain.
    SSL certs are free – using Let’s Encrypt which is fine for vanity/SMB sites.
    As a client support tech I’m very very (yes, very) tired of all the navigation-hell administration panels out there so a big thumbs up for standard cPanel on the back-end.
    Their caching tool now also optimizes images and can force https – while I haven’t run a comparison yet, this could mean removing a plugin or two.

    I don’t work for SiteGround, but I have been a customer for quite some time. I am *very* happy with site performance compared to others I’ve used in the past that shall remain nameless.

    For reliability and speed, throwing a little extra money for their hosting is a no-brainer.

    • Ah, thanks for the extra insight, Phil. 🙂

  15. I, too, switched to SiteGround since January and—so far—have been very happy with them. I’ve found their support to be excellent. My only problem is that their IMAP email storage is NOT unlimited like some other providers. But those other providers are much weaker in many other ways.

    The availability of a staging area is pure joy!

    I’m very happy with SiteGround so far. I have years of server management experience (but I still don’t know everything!) and Site Ground gives me the control I need. For less experienced users who don’t need to control but simplicity and support, I recommend Flywheel (which I use a bit for certain clients.)

    • Thanks Ray! The staging functionality is a very good inclusion, especially now it’s found on lower-tiered plans. 🙂

  16. I have used SightGround for a number of years. They have great support. Support is quick and they know what they are doing very well.

  17. Another happy SiteGround customer here. In my case, their support has been excellent.

  18. I’ve been a Siteground costumer (Grow Big) for about five years – and I ‘ve had no complaints what so ever. Great support all the time.
    But I’m leaving simply because it’s too expensive compared to what I can get elsewhere with the same features I need and fast support too.

  19. I have been using Siteground for a least 10 years and have been very happy. The first time I needed tech support I was frustrated to find a number to call, but once I got in touch with them the issue was resolved quickly.

    I love their auto-updates on WordPress and Joomla sites. They use Solid State Drives so the sites run quick. Updating the sites take a fraction of the time compared to other hosting companies. I would recommend them

    • Many users are finding the support times have been coming down slowly, Dwayne – although peak times are still going to be longer overall, of course. 🙂

  20. SiteGround’s services are great, and the support is *really* great. I say this based on over 20 years of creating websites and using lots of different hosting services…moved all my sites and my customers’ sites over there about three years ago. And if I had to choose just one aspect of why I like SiteGround so much, it would be the technical support. Second to none.

    • It seems as though the technical support is a key plus point for many users, Christian!

  21. I can’t recommend Siteground highly enough. I moved to them a couple of years ago and haven’t had any issues. Their support is amazing and on the few occasions I’ve had to call on support, I’ve always had a timely, helpful, and informed response. You won’t find a better hosting company for the price.

    • Thanks for your unique insight, John!

  22. Somehow all the comments look like written by the same person. “I moved 8 accounts to Siteground and I’m happy” Really?

  23. Am I reading this right? After the first year the hosting price for GrowBig goes from $70 per year to $240? Can you tell me what makes it worth it?

  24. Frank Okun here, from Nevada Website Design…..I’ve use quite a few hosting providers over the years, but SiteGround has proven to be the best for performance and support, especially.
    Live Chat answers usually within 10 seconds, but there was once a wait time of about 30 seconds. I’ve only called by phone once, which was quick as well, but for me, it is easier to have my hands free to type in the chat and work on the issue with the reps….that is, when there is an issue. They are hands-on and can resolve things quickly. As for performance, I have 99% of my clients’ account in my Reseller dashboard. There are very few hosting providers that have an easy to use dashboard for handling multiple clients. The clients NOT using SiteGround will be brought over once they realize their respective hosting may not be as efficient as SiteGround.

  25. I am also using the package here, but to be honest, there are often no promotional packages to stimulate purchases from customers.
    The service is relatively good, if on a 10-point scale, I will give it 7 points.

  26. Sitegroud is the ultimate, both in English and in Spanish. Sometimes no one reads a complete website, but when it is read … things are clearer, its website is very informative and maybe if some users had read their promotions completely and used their pre-support, they would be happy . for me … 100 points !!!

    • Thanks for giving us a taste of how a multilingual user finds SiteGround, Agustin!

  27. It’s interesting for me to find an article sponsoring Siteground on Elegant Themes. I’m very happy with my SG grow Big Plan and their support (as a non techie they have helped me out in all situations!). I’ve just bought my Elegant Theme Lifetime package, but I’m experiencing problems in saving my work, and apparently what Divi regards as Best Settings do not coincide with what SiteGround shared plans offer. Has any of you had problems in this sense?
    PHP Version
    SG 7.1 – Elegant Themes recommends 7.2 or higher for the best experience.

    max_execution_time
    SG 120 – Elegant Themes recommend 180 for the best experience.

    max_input_time
    SG 120 – Elegant Themes recommend 180 for the best experience.

    display_errors
    SG 1 – Elegant Themes recommend 0 for the best experience.

    • Yes I have same with minors for me!

  28. I’m from Brazil, use SiteGround for 2 years and a half and I’m very satisfied.

    About 15 years, I used many web hosts from here. None has the same quality, neither in processing nor memory nor in support. Support may take days to respond, and so, the problem “has solved itself alone”.

    • Chalk up another one for SiteGround’s stellar technical support. 🙂

  29. Been with Siteground for six years or so, hosting a couple sites. They were great on migrating and offer some helpful add-ons, like the Cloudflare integration, etc. They aren’t cheap, but my sites always load quickly and have had zero downtime. I found customer service to be really good for all of my Grow Big sites. A few things, sometimes documentation isn’t really clear and they block you from logging into CPanel through a Proxy Server (policy).

    However, I was helping a non-profit with a problematic site where they no longer had access to the developer (and had no documentation). They had moved it to Siteground (on my recommendation) and purchased the entry level hosting plan. In that instance, I found the customer service to be terrible, unhelpful and kind of arrogant. I’m guessing that the better reps get assigned to the more expensive hosting plans? I was a little surprised given my previous experience with them. They ended up moving it and going with a different solution.

  30. Hi John,

    Thank you so much for sharing this detailed & informative article on Siteground WordPress Hosting – An overview and review.
    Purchasing the best hosting is the most common issue faced by every newbie WordPress user but experts like you help a lot in solving these issues.

    Keep up the good work & keep sharing…

  31. I have found Siteground helpful and courteous, 24/7

  32. First all, Siteground don’t meets system requirements for divi builder.

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