Weβve all made a rookie mistake at work that still makes us cringe. Sent a department-wide email with a typo that entirely changes the context. Spilled coffee on a crisp white shirt right before an important meeting. Mumbled something incoherent when greeting an important client.
Work anxiety and mistakes come from the desire to impress. That doesnβt make you awkward; it makes you human. Most of the time, the other person isnβt thinking, βWhat a loser!β Instead, theyβre thinking, βWhew, other people do that too!β
What if your mistake was more serious, though? Your boss overheard you gossiping about her with another employee. You spoke publicly about private problems the company is having. You lost your biggest client.
Nobody is immune to rookie mistakes, big or small. Youβll make them at the beginning of your career, and youβll make them years later when switching jobs or learning new skills. Prevent them from happening, then learn what to do when they happen anyway.
5 Rookie Mistakes Youβll Almost Definitely Make
Youβre going to misstep at some point, and itβs possible that youβll make one of the blunders on this list. The good news? These errors are so common because a bunch of other people have made them, too.
Rookie Mistake #1: Asking Too Many Questions
When youβre starting a new job, everything is novel. Nothing will be familiar and everything will feel alien and confusing. You could spend all day asking questions. The person training you has been there for a long time. They donβt remember how much of their knowledge was unfamiliar at the beginning. They wonβt explain everything in as much detail as you need.
Instead of asking question after question, which can impede your training, keep a notepad with a running list of questions. Many of them will be answered as you continue learning. Group the remaining questions by topic and ask them when you sit down with your trainer or boss at the end of the day.
Over-asking makes you seem like you canβt figure anything out on your own. Youβll need clarification on many aspects of the job, but you should show that youβre resourceful enough to figure some stuff out for yourself.
Donβt stay in the dark about questions you need or want the answers to, though. Once youβve exhausted other possibilities, go ahead and ask. Direct your question at the appropriate person. Your co-worker whoβs giving you a tour of the office isnβt the person to grill about the companyβs vacation policy.
Rookie Mistake #2: Knowing It All
When youβre starting a new job, even if youβre in a new department at your current workplace, remember that youβre on their turf. Tread lightly at first. Even if youβre in a leadership role, nobody likes the newcomer who sweeps in, shakes everything up, announces that the current processes are dumb or inefficient, and then changes every single thing.
You donβt know everything there is to know about this specific company, team of workers or new role youβre in. Err on the side of humility; slowly make suggestions and changes. Donβt go so far the other way that you play dumb, though. You were hired for a reason and you bring something special to the role. Donβt scream your expertise from the rooftop, but if youβre asked for your suggestions, then by all means, offer them.
Rookie Mistake #3: Over-Explaining Everything You Do
To show how good you are at your new job and that your boss made an excellent decision by hiring you, itβs tempting to mention every move you make. Unless you have a helicopter boss, though, most managers hire people they trust so that they donβt have to micro-manage. Itβs fine to share results, but you donβt have to showcase every step that got you there (unless youβre asked to).
While youβre being a self-sufficient worker, donβt keep so much private that you become secretive and unhelpful. Youβll prevent the team from getting the completed, up-to-date info they need. You donβt want to seem shady or difficult to collaborate with. Communication and trust are two of the most important soft skills you can show at a new job.
If youβre unsure of which way to lean, ask. βWhat type of communication style do you prefer? How often do you want to know about XYZ? At what stage should I update you on this project?β If youβre still unclear, ask more detailed questions. βShould I CC you on all communication with [department]? Do you want a daily or weekly update meeting? Should I send a summary email every Friday afternoon?β
This could be novel to your employer. If youβre working at a startup, your boss may not have thought of this before. If your co-workers arenβt as responsible as you, they may have never asked these questions. Itβs possible this will be trial-and-error at first until you and your supervisor find a communication method that fits.
Rookie Mistake #4: Answering βYesβ or βNoβ Before Thinking
Itβs always better to under-promise and over-deliver. If you say βyesβ to everything, you could paint yourself into a corner. βYes, I can have that website finished by the end of the week,β can lead to working late into the night, feeling exhausted and handing in subpar work. Be honest about how much time you need to complete a task and where your skills and strengths are. Itβs better to say you need more time and deliver early than to miss an important deadline.
Stopping yourself before you say βyesβ is necessary if youβre asked to do something outside the scope of your job description, too. You may have to set boundaries so you can deliver the type of work you want to be known for. Donβt make promises you canβt keep or that are unreasonable.
You could have the other problem, though β saying βnoβ to everything. Naysayers always find a problem with the project in front of them, a reason they canβt do it or someone else to blame for poor performance. Know the difference between saying βnoβ to a task youβre unqualified or not responsible for and accepting a challenging project that will stretch you.
Evaluate your skills and your workload. If something needs to change to fit the work youβre given, talk about it with your boss. Reprioritize projects or get extra training before you can jump in. Revisit what you were hired to do, whatβs expected of you and your pay rate and title.
Rookie Mistake #5: Oversharing Personal Information
The last thing you want to do at a new job is be standoffish and alienate your co-workers, but sharing too much information too soon can put people off. Steer clear of very personal topics, like your impending divorce or the argument you got into with your mother. Religion and politics should be off the table, too. Also, donβt bad-mouth anybody, whether they work with you or not, and definitely donβt gossip about others in the office.
Treat your new job like your first few dates with someone new. Be open and charming without uncovering too much about yourself. You donβt know yet if you like the people you work with, and you could end up kicking yourself for revealing personal information. Instead, discuss non-work topics like books or movies, your latest fitness excursion or where youβve traveled.
No Matter What You Did Wrong, Hereβs How to Fix It
You blew it. You messed up and now youβre paying for it. Life isnβt over, and your job probably isnβt, either. Whatever you did, hereβs what to do next.
Feel terrible
Whatβs worse than screwing up is screwing up and not even realizing it. If you didnβt feel embarrassed, frustrated or worried, how would you know you messed up in the first place?
Let yourself wallow a little. You messed up and you deserve to suffer from itβ¦for a short period of time. Like, 15 seconds. Maybe a minute. The punishment should fit the crime, and saying something dumb doesnβt require more than 30 seconds of guilt.
If you canβt seem to get over it and the emotions are stuck there, tormenting you, then hit a release valve. Tell someone else about the terrible thing you did. Go to the gym and work it out on a punching bag. Write it all out in your journal.
Put it in perspective
Itβs hard to see the reality of a situation when youβre upset with yourself, but you have to come back to earth if youβre going to fix the problem. For most of us, an error at work is not life-or-death. Even in industries that rely on timeliness and accuracy, like the news, making a rookie mistake may get you in trouble with your boss, but nobodyβs dying over it. Take your job seriously and approach it with the intent to be accurate and produce high-quality work. But when that doesnβt happen, remember that in the grand scheme of things, itβs not that bad.
Think about the worst-case scenario
Every mistake has consequences, and sometimes those consequences are pretty bad, like if you get fired over your mistake. Consequences are generally grounded in reality, though, and you have to face that reality and make peace with it. If you royally messed up, the consequences are bad enough on their own. Youβre not doing yourself any favors by exaggerating or distorting them. Youβll cause more pain and stress, which leads to even more errors. To limit how much messing up you do, look the situation in the face and get real about what the consequences are and are not.
Fill in the blanks: I messed up by [mistake]. The worst-case scenario is [biggest, baddest consequence]. That probably wonβt happen because [reason]. If it does happen, though, I will be fine. My next steps will be [action] and then [action]. And whether or not the worst thing happens, I wonβt make this mistake again because [reason]. I will prevent this from happening by [action].
Youβve taken control of your faux pas and created a game plan for whatever should happen. Bravo.
Apologize
A lot of the time, the rookie mistakes we make are only mistakes to us. Saying something a little dumb during one of your first meetings with your boss makes you feel embarrassed, but he may have not even noticed. These sort of things donβt require an apology. What would you even say? βSorry that I sort of put my foot in my mouth?β Join the club.
If your mistake is something you have to apologize for, do it clearly and briefly. βHi [Name], I realize I made a mistake by [mistake], Iβm working to fix it and it wonβt happen again.β You donβt have to wrap an apology in five other sentences that sound like youβre begging for forgiveness. Be a person your supervisor and co-workers respect by facing the music and moving on from it.
Prevent it from happening again
Figure out what has to happen to avoid the same mistake in the future. Do you have to slow down when talking and think for a few extra seconds before spurting something out? Do you have to give yourself more time to work on projects so youβre not rushing through them? Here are a few other possibilities:
- Stop multitasking so much
- Take a break from email during the day so you can work without distraction
- Disconnect from toxic co-workers
- Set more realistic deadlines
- Take customer service training
- Rewrite your emails before hitting βsendβ so they donβt sound as harsh
Hereβs a big one: take better care of yourself. If your health is impacting your ability to do your work well, prioritize your wellbeing. Sleep more, stay hydrated, exercise and eat a healthy diet to clear the fog from your brain and prevent errors.
Whatever the issue is, find a way to start fixing it. If itβs appropriate, talk to your supervisor or team member about what you plan to do β but only if it will benefit them to know. βHey John, Iβve decided Iβm not going to chime in so fast during meetings because I always feel like I sound awkward and canβt get my thoughts out clearly.β Thatβs a personal goal of yours and not something you should share. βHey John, Iβm going to set my deadlines 10 days out instead of 7 because Iβd like more time to finalize projects and reduce revisions.β Thatβs something your team or boss should know.
Give it time
If youβve done something that requires trust to be rebuilt, it wonβt happen overnight. People care about actions. Stop messing up, deliver great work and be patient. There is rarely a mistake that will completely derail your job or your career. Make the changes required, whether theyβre small or worthy of a Rocky montage. Forgive yourself and start working on the type of work-life you want to have β one thatβs free of rookie mistakes and harmful self-criticism.
Moving Forward
So you messed up. We all have. Wherever you are on the scale from slightly embarrassed to up at night worrying youβve ruined your entire career, the next step is bouncing back. That may be as simple as making your co-workers laugh the next time you see them or it may take a lot of time and dedication to right your wrongs. Either way, youβll get through it and come out on the other end as a person who knows how to solve their own problems.
Working a little too hard at that new job? If youβre getting headaches, it could be a sign of eye strain. Here are six ways to prevent that.
Featured Image via Brazhyk / shutterstock.com
I think the list is intentionally a bit vague and generalized. All of us have probably been guilty of some or most of the mistakes on the list. Apply them to your specific job/profession. Thank you for this valuable information
I found this to be helpful and written in a gracious style. I’d add that those experiencing perpetual issues with others may need to consider that the problem may be their own attitude and not the perceived deficiencies of those around them.
Thanks Jesse, good point!
Great for someone new to a corporate workplace, or needing to take a step back and re-evaluate their in-office/new office behavior.
I think the 1st headline is a little misleading (“dont’ ask too many questions”). Most of the time, I want my new employees to ask lots and lots of questions. I wouldn’t want them to think that they shouldn’t do so nor would I want them to ever hesitate. In a bigger company, siloing questions to the appropriate department (HR, management, colleagues) is definitely a great idea, and I agree with that! I think that the overall advice is sound, but the wording struck me as a little too strong — I would never want to say anything to discourage an employee from asking questions, and I’m happy to guide/coach them on who to go to in order to find the answers as they learn the ins and outs of the company.
Thanks for your comment, Lauren! Sometimes I like the subtitles to be polarizing π Unfortunately, I’ve found that some bosses, trainers, etc. get annoyed by an overabundance of questions, and also that answering them yourself (when possible) can show initiative. My suggestion isn’t to not ask the questions that need answers, but to take a step back and figure out why you’re asking questions – it can become a habit to ask, ask, ask before thinking them through yourself.
I would have to disagree with Aaron. I think the list is intentionally a bit vague and generalized. All of us have probably been guilty of some or most of the mistakes on the list. Apply them to your specific job/profession. A pretty solid article with some good advice to boot.
Thanks Mike! In my time as a freelancer and all of the convos I’ve had with other business owners, entrepreneurs and freelancers, I’ve found that there are so many similarities even when approaches and industries are wildly different.
I’m not sure how you can generalise this type of information and be helpful at the same time. You need specific context (of the worker and the company/client) and to acknowledge that different dynamics will work for different people and situations.
This topic is too complex for a ‘5 mistakes’ list. This ‘advice for rookies’ is at best a waste of time to read. At worst, confusing and damaging to a developing professional’s confidence.
However, congrats on the thousand plus words and snappy heading :/