We answer all support queries from Divi VIP members within 30 minutes. 24 hours per day, 7 days a week! More often than not, we’ll respond way faster than that. Get the best support in the business, and get it fast.
Divi VIP members get 10% off all purchases in the Divi Marketplace, and that stacks on top of any active sale discounts! Avid Divi Marketplace users will pay for the Divi VIP membership in savings and get VIP Support for free.
The Divi membership already comes with great support. We provide a level of support, at a price, that seems too good to be true. That’s part of our secret sauce, and it’s why we have over 20,000 5-star reviews on Trustpilot. But...we want to do even better. We want to provide exactly the level of support any of our customers need to be successful. With Divi VIP, you get faster support (under 30 minute response times around the clock). Keep your clients happy by letting us solve their problems faster.
Get Divi VIP Today
Just like all other Divi services (such as Divi Cloud), your team members get access to Divi VIP for free! Everyone you invite to your team, including your clients, will enjoy 30 minute response times at no additional cost. This makes Divi VIP an incredible asset to Divi agencies and freelancers.
Divi VIP members get an additional 10% off products in the Divi Marketplace. These savings add up quick. In fact, many Divi VIP members will pay for their membership in savings and get VIP Support for free. This really makes the Divi VIP membership a no-brainer.
Howard Ohori
Divi VIP - Best money you can spend...especially with time-sensitive clients. I recommend it to anyone who, like me, often finds myself wasting time trying to find solutions to a creative challenge in a design. The team responds promptly and go the extra mile to help me out at all hours of the day and night.
Leanne
I've been using Divi for years, and they keep getting better and better. I recently upgraded to Divi VIP (for all live chat support questions answered within 30 mins) and Divi Cloud, and both these services are well worth the money.
I also started using the Divi marketplace this week (bought a layout pack and 2 child themes) which turned out to be excellent value for money (just $25 for one of the awesome child themes!) - it really is a phenomenal ecosystem. Their customer support is what makes them really stand out (and is the reason they're the only theme I use nowadays) - even before I upgraded to Divi VIP they were fast and responsive, even doing quick custom video tutorials to show me how to do certain things I ask about. As a web designer that builds my own websites, it's genuinely such a relief to know Divi and their team exists to make my work-life easier!
Trevor G Berman
This is specifically a review of Divi's VIP Support. (Divi itself is fantastic and I simply can't recommend it enough as THE BEST Wordpress website creation enabler!)
I just purchased Divi's VIP Support yesterday, and it's already paid for itself on first use. Ran into an issue I just couldn't diagnose or troubleshoot further myself. Divi support responded to my request in less than 15 minutes, then worked with me for another hour and fifteen. Not only did they help me solve the issue, but they also took the time to explain in detail how that Divi functionality in particular works. So, my issue is fixed, I understand how to better work with Divi, and I learned a new useful Divi trick in the process!
David
I've had Divi from Elegant Themes for a few years now and the experience has been excellent.
A lifetime licence has proved fabulous value for money, with continuous updates and more to come, but this week I needed some support, so contacted tech support and got pretty quick answers to what I was looking for.
However, I'm always in a rsh, so today purchased VIP Customer Support, which handles support queries in 30 minutes.
That's fabulous when you're as impatient as I am!
Lisa
The process was easy and the response time was super fast. I made a cup of coffee and the support person had already come back and viewed my question. 5 minutes later I had the steps I needed via a screenshot. It was something so obvious, but I missed it. This experience shows me it was well worth it to upgrade to VIP Support.
Tonia G
Have always found divi's support helpful and informative, without being patronising. Signed up for VIP Support and they solved my issue much faster, with plenty of effort and background research on their part. Certainly helps make the divi theme work for me.
SoPressed
I'm a Divi user for almost 10 years now I think. Support is really outstanding. When you are a "heavy" user you should consider VIP support because you will be blown away with fast and perfect help. Within 15 minutes in a weekend :D
Divi VIP is the perfect lifeline for Divi freelancers and agencies. Plus, the membership pays for itself in Divi Marketplace savings! Put us in your corner and we'll give you the support you need to run a great web design business.
$23.08 / Month
Web professionals who want to build unlimited Divi websites for their clients faster with powerful AI tools, cloud storage and VIP support.
Unlimited Website Usage
Build without limits! Use Divi to build unlimited websites for you and your clients without ever needing to purchase an additional license.
Risk-Free Guarantee
We offer a 30-day money back guarantee on all purchases. If you are not happy with your membership, we will refund your purchase. No questions asked.
You can add Divi VIP to your membership! You can also bundle additional services during checkout to unlock significant discounts!
$ 6 / Month
If your business is a priority, Divi VIP is your professional lifeline. Get VIP support when you need it, always.
Risk-Free Guarantee
We offer a 30-day money back guarantee on all purchases. If you are not happy with your membership, we will refund your purchase. No questions asked.
It really depends on your priorities. The Elegant Themes membership already comes with amazing support. However, when it comes to giving the best support possible, we are working within the limitation of $89 subscription price. For some people, paying a bit more for faster support makes sense, especially if they are running their web design business on Divi. The Divi VIP membership allows us to subsidize a bigger support team so that we can answer your questions more quickly.
Yes they do! You only pay once for Divi VIP and the benefits are passed on to all of your team members and clients. That's one of the reasons why Divi VIP is such an amazing value.
Yes, you can switch from monthly to yearly billing at any time and save 25% per year on your Divi VIP membership.
We will always do our best to help you solve any issues that you are having with Divi and our other products. We'll walk you through solutions and even log in to your website using Divi's remote support system to give a helping hand! We do not provide custom development and we can't provide custom solutions in that regard, but we'll exhaust every option up until (and even slightly beyond) that point to help you.
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