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Good, relevant, timely, courteous assistance from Andrei S., which has in my experience come to be the norm with tech assistance from Elegant Themes. And there has never been any splitting of hairs about whether or not my problem was within their purview (except in a case or two when it really was beyond the realm of what I should reasonably expect from them). I have become increasingly aware, over the past couple of years, that my investment in Lifetime Access was a very good one.