I've been using Elegant Themes for over a year now, and I've come to realise that they far surpass others. I do fairly heavy customisation of themes, and I find that they are extremely straight-forward to re-skin, or even change completely. The support is also excellent. Some of the support team might take a while to get back to you, but when they do, they go above and beyond with their help.
I'm currently customising a theme which I purchased elsewhere for a client, and the documentation is misleading and confusing, and what you see in the live preview is certainly not what you get after purchase. If you need assistance, the support staff say things like, "read the documentation" or "I can't help you". This would never happen with Elegant Themes!
No wonder this company is doing so well - they're getting it right on so many levels.
