Send us an email if you have any questions
Need some support? Let us help you!Support Forum Documentation Theme Installation
Our tech support team resides in the member support forums. If you are a paying customer, please use the Support Forum to ask questions as opposed to sending us an email.
Have some questions before you buy? Here are some FAQ's
ElegantThemes is a leader in WordPress development. We have been building WordPress Themes for 6 years and tend one of the largest customer bases of any company in the market. Our designs are beautiful, functional and affordable. With dozens of themes for $69, you are getting access to one of the largest collections of premium themes available for half the price that our competitors pay for a single theme!
We do not provide customization services. If you are looking for a custom design, or would like to customize one of our themes, we suggest hiring a trusted web design firm to assist you. Our themes can provide a great starting point for developers.
While our themes should work fine with most plugins, there is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our themes are coded excellently and that any plugin that also uses coding best practices should play well with our themes.
Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our themes to.
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.
Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme's design in some way.
Yes, you can upgrade at any time after signing up. When you log in as a "personal" subscriber, you will see a notice regarding your current package and instructions on how to upgrade.
Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPRess hosting, we recommend giving HostGator a try.
Yes, you are free to use our themes to build websites for your clients. We love providing developers with beautiful and functional design choices for their clients!
If you cancel your subscription, then your account will remain active for the remainder of your one year term. After that, you will lose access to the members area and all new themes, theme updates and tech support. You may continue using the themes that you have already downloaded forever.
Yes, all themes include logo Photoshop files under both the Personal and Developer package. Full design .PSD files are only included in the Developer package.
Our themes are only available as part of the membership. However, I think you will find that $$69 is an incredible deal, even if you only intend to use a single theme from our collection. $69 is half the price that most of our competitors charge for a single theme download.
If you are experiencing login problems, please send us an email with your account details and we will fix any issues. If you just signed up using an eCheck, then there may be a delay before your account is verified.