I've been using Elegant Themes about a year and a half now and have called on support a ton of times.
The guys are really understanding and helpful and I've been able to do so much more with their help to make my website designs that little bit more individual.
Great work, team! Thanks to everyone who's ever responded to one of my pleas.
And of course, the ET theme designs are fantastic too and deserve a testimonial all their own.
EDIT - Martin Brackstone, GiteWise, blog url:
http://gitewise.com/gite-marketing-and- ... n-insights