I have to say the Elegant Themes support team are terrific.
To be fair I haven't had to submit many requests, but whatever assistance I have needed has always been met quickly, efficiently and in a friendly manner which is genuinely appreciated.
ET is continously improving day by day in my experience, which is great and is just what is needed. Keep doing what you doing folks, because what you're doing is right on track and truly appreciated.
Thank you so much
Andrew.
UK