Customer Support Specialist

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Helping To Make Our Customers Happy

As a Customer Support Specialist for Elegant Themes your main responsibility will be ensuring our customers have the best possible experience when interacting with our service through all of our channels. Our ideal candidate is highly motivated, reliable, and understands the importance of every customer interaction. You will be working in a beautiful, light-filled room in the heart of SOMA in San Francisco. The team is small at our HQ as we are mostly a distributed company made up of WordPress Enthusiasts all over the world.

This is a full-time position available to on-site employees only. Employment includes full benefits, paid vacation, 401k Matching, commuter benefits, a competitive salary, and participation in our annual company retreat. Our last retreat was in Berlin, Germany!

Responsibilities

  • Resolve billing and account related inquiries using our internal systems from but not limited to email, live chat, and social media channels.
  • Work directly with our Sales team to resolve problems in our signup process.
  • Increase efficiencies by driving process improvements.
  • Participate in ad-hoc projects, as required.



Requirements

  • A passion for helping people and exercising empathy on a daily basis.
  • Excellent writing and communication skills.
  • Excellent typing skills and use of keyboard shortcuts.
  • Repetition is your friend and getting to inbox zero is your goal.
  • 2 years of Customer Service Experience.
  • High school diploma or general education degree (GED) or equivalent combination of education and experience.



Bonus Qualifications

  • Experience in a high volume ticketing environment.
  • Experience with WordPress or Web design.

Life At Elegant Themes

We work in a beautiful, light-filled room in the heart of SOMA in San Francisco. Our office is packed with the best equipment you could hope for, and filled with a fun-loving atmosphere. If you happen to live in San Francisco, working with our small team is a lot of fun.

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Perks & Benefits

Competitive Salary

At Elegant Themes you will enjoy a competitive salary with room for growth, but that's just one part of what makes working at Elegant Themes great.

401k + Matching

We are invested in your future, and we offer all full time employees the opportunity to take part in our 401k program, including company matching.

Health & Dental

Don't sweat it! As an Elegant Themes employee, you will have your health and dental needs taken care of through our Kaiser Permanente group health plan.

Targeted Bonuses

At Elegant Themes, when the company is doing well, everyone is doing well. Year-end bonuses are a part of the job, and they get even better when we reach our goals!

Paid Vacation

We believe in working hard, but we also believe in life-work balance. All employees start off with paid vacation, and you get more days each year you work with us.

Friday Company Lunches

Every Friday is our favorite time to splurge on the delicious food that surrounds our San Francisco office. Don't worry, Elegant Themes will pick up the tab for your Bacon Bacon Burrito.

Monthly Outings

We like do a little something fun each month, such as taking off work early for a movie night and a beer at City Beer Store. Plus ones are always welcome!

Free Snacks & Beverages

Our CEO is a snack fanatic, and we like to keep the place stocked with delicious (and healthy) treats. Tell us your vice and we'll keep it in the cupboards.

Company Parties

We love any excuse to celebrate, and Christmas is always a special occasion. Our company dinner at AQ and after-dinner drinks at Bourbon and Branch last year was a blast.

Company Trips

We are a mostly remote team, and each year we like to coordinate a company trip that brings the team together for a little fun and bonding. Good times, good times.

Customer Support Specialist

Help Us Support The Most Enthusiastic WordPress Community On The Web

Apply Today