Don’t Worry, We’re Still Here!

Posted on September 6, 2011 by in General News | 48 comments

Don’t Worry, We’re Still Here!


I just wanted to give everyone at update on our current status. I realize that it has been a log time since our last theme sneak peek, and that development has seemed to have come to halt. This couldn’t be further from the truth! In fact, we have been working harder than ever this past month on important theme improvements and bug fixes, especially as they pertain to the recent Timthumb vulnerability. Serving our current user base is much more important to us than trying to get new customers, and when you perform an important update and urge 80,000 people to upgrade their themes, it is important to follow through and make sure everyone’s site is running smoothly. We took a break from working on new themes last month, and focused solely on improving our current collection. I realize that these updates are not as fun and exciting as the creation of new themes, but every once in a while we need to forgo excitement, put our heads down and work hard in the nitty-gritty!

More recently, we have been hard at work on HandHeld, our mobile theme, which is getting very close to completion. On top of that, we have some awesome themes in the production pipeline, and I will be sure to post some great sneak peeks this week! From here on out, you can expect ElegantThemes to be back on track with the theme release frequency that you have come to expect 🙂


  1. Good to have information about your situation. It is important to have themes that work and keep working, so thank you for that. (Still enthusiastic about the mobile theme though 🙂 )

  2. Nick, your priorities are in the right place. Nuff said.

    I look forward to the HandHeld theme/plug-in when ready.

    Keep up the great work and thanks for all that you and your team do.

  3. Oh! thanks Nick for updating the status, I’m seriously wondering from last week where is Nick? and his amazing Upcoming theme’s sneak peeks? and glad to hear Handheld plugin is about to release, I’m dying to activate it on my blogs. 🙂

  4. Keep doing good job 😀

  5. I almost jumped ship. Looking forward to some new stuff.

  6. Thanks for keeping us in the loop, Nick.

    Personally, I was badly hit by the timthumb fiasco, losing 42 sites to malware for a while. Thanks to your heads-up, though, I was able to keep my revenue-producing sites online and humming along nicely while I dealt with the lesser ones as time permitted.

  7. Since you’re at it…

    The forums could use an update too, they are messy, specially the login and search. They don’t look as good as the rest of the site.

    And I don’t know why but with Firefox, I login and go the forums than I’m logged out and I didn’t do anything. This doesn’t happen on IE.

  8. gLAd to hear that.

    can’t wait for the handheld and the new updates.

    Proud to be member of ET 😉

  9. Totally understand, I still use just 2 themes from year 1 and have never updated them. Only added to them. I just keep renewing my service because you guys deserve it! keep up the good work.

  10. Just shows your true dedication, your not just a pretty designer 😉

  11. Thanks for inform. Keep done good work. Wait for your new theme.

  12. Welcome back to Live people always want to hear news event its not new themes or snake-peak just news about how every thing going in the big country of wordpress themes 😀

  13. we can wait for sure. good things take time… you know.

  14. Keep on great work. Yes it is much more important to update your current theme up to date.

  15. that’s the reason why we love you 🙂

    You don’t keep us in the dark.

  16. im so happy!

  17. The vulnerability prompted me to update everything from theme security to server security… sometimes we can become a bit lax about things and decide to put things off for another day. I’m looking forward to seeing the releases over September.



  18. Keep up the good work! Thank you.

  19. Thanks for the update!!

  20. It has been a little too calm lately….as subscribers’ base grow….your team needs to step up and keep up the pace….

    I am starting to think ET has gone over the hill and next year’s renewal should be thought over…

    We came here for the quality and quantity, when that drops.. we will leave.

  21. Thanks for communicating, keep up the good work

  22. Thanks for the update Nick! I can’t wait for the Handheld theme.

    Will be checking soon!

  23. the right attitude! keep it up!

  24. Yup, this great attitude will keep the users happy and will also drive new sales … Nice one!

  25. I thought you had some nice vacation on a tropical island since you have been producing so much themes last months 🙂

  26. It’s great what you read here and that is very important to work the issues.
    You are in any case the best and I’ll talk a great praise.

    Best regards,

  27. Gotta say, adding an updated theme last night went without a hitch and the slider’s working. Good job!

  28. Geeeh!

    [quote]”80,000 people to upgrade their themes”[/quote]

    Rich Rick !

    Enjoy Your Life &
    THANKS again to spread your creativity

  29. Is normal for an american company to charge VAT to european companies ?

    • Yes, when you are dealing with the sale of digital goods.

        • We definitely are required to charge VAT. I don’t think some random opinions on an Internet forum are of much value. Ask a qualified EU tax professional that is versed in international matters.

          If fact, if you continue reading that thread, a link to the real law is posted:

          We collect VAT and submit it through a special system controlled by HM Revenue Service:

          • Sorry Nick you are wrong, you cannot charge VAT to EU BUSINESSES, only private individuals.

            In fact it says so clearly in your own sources, you need to re-read them!


            “The new requirement, known as Council Directive 2002/38/EC, applies only to sales by businesses to individual consumers (“B2C” sales). Sales between BUSINESSES (“B2B” sales) are not covered by the directive”


            “VAT On e-Services are a special Value Added Tax (VAT) scheme for non-EU businesses providing electronically supplied services to EU consumers (that is, private individuals and NON-BUSINESS organisations).”

            further on… “Please note that the scheme does not apply to supplies to BUSINESS customers in the EU”

            I am trying to buy your developer package but cannot find a way to do so as a business, i.e. without VAT.

            How do I proceed?

          • Nick – I’ve checked the Cooley link you give and I agree with Steve. For B2B you can’t legally charge UK VAT. Can you read the first few lines of the Cooley link and you’ll see. So what do we do? Please advise.

          • See the 4th and 5th paragraph from this EU website – I think it gives you a definitive answer. One rule for B2C and one for B2B.
            You can’t charge EU businesses VAT.


            I’ll buy anyway, and seek a $50 refund for the incorrect collection of VAT. Small businesses over here pay a thing called flat rate VAT, which means we pay a lower VAT level … but it also means we can’t claim back VAT. That’s why it’s important.

  30. I knew you were still there Nick – I could sense it. LOL

    Keep up the good work

  31. Keep up the great work!

    I did miss the excitement of seeing something new though…it was like monthly reward for using your existing offerings of great easy to use themes.

    All the best!

  32. Your way of thinking its excellent.

    Better fix, and have your themes One+ than create new ones; But work hard to finish it quickly and get back to innovation on creation.

    Men you’re the best.

  33. Nick,

    As always, I’m sure you’re doing an excellent job of keeping on top of things. Going forward while avoiding issues with vulnerabilities probably gets tricky at times.

    This post helps to put things in perspective & let people know a small part of just how much you’re dealing with.

    Thank you for all that you’ve done and for pushing forward. Your contribution to the WordPress community is invaluable.

    Best wishes,

  34. Looking forward for updates. Just join in and 39/yr is nothing the theme are absolutely Elegant.

  35. How am a customer since August 2011 have not had problems with old or outdated themes, I can say is I’m glad Themas with quality, perfection and also the support is to be congratulated. I recently had a minor issue in a client and two support posts quickly responded with the perfect solution. I make a suggestion, would have them do a theme for car agency, something like the of real estate, to display cars for sale, would be very useful for agencies car , concessionaires and others.
    Thank you, greetings!

  36. Its good to know that you have taken some initiative towards Timthumb vulnerability. However, upgrading to your new version of themes should be made automatic. The manual upgrading takes a lot of time, effort and confusions.

    Please work towards this.

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