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The Best WordPress Chat Plugins And Why You Should Use One

Posted on August 23, 2014 by in Resources | 46 comments

The Best WordPress Chat Plugins And Why You Should Use One

WordPress comes equipped with several features built into Core. For instance, you have the option of enabling or disabling comments. You can configure profiles for all users on the site. What makes WordPress so attractive to developers, however, is its flexibility. Whether you add custom code or use a plugin, you can modify how your site looks, feels, and functions without having to build anything from the ground up.

If you run a business, taking advantage of one of the many live chat plugins out there is a good idea. Not only will it put you in direct contact with your potential customers, it can also create a sense of community around your site, which is kind of, sort of important these days. Just a little bit.

Okay, so I’m being sarcastic there, but you get the idea. Using a live chat plugin can dramatically change how people interact with your site—for the better.

Why Use Live Chat?

There are many reasons why using a chat plugin is smart for WordPress websites. Here are my top 4:

  • Access: If you’re going to be asking that people shell out their hard-earned dollars for your product or service, it’s only fair that you make yourself available to them to answer any questions they may have. In fact, one study showed that having a chat module on your site can increase conversions by 44 percent!
  • Customer Service: Having a live chat also shows that you’re available to your customers after they’ve made a purchase. This shows a confidence in your product and a willingness to extend the customer relationship.
  • Authority: A chat plugin makes your site look more official. As shallow as that may seem, perception can be everything in business. And giving off a vibe that you know your industry and that you’re willing to be there for your customers can only help you in the end.
  • Brand Reputation: This goes along with authority, but deserves its own mention. Your brand’s reputation follows you wherever you go. So getting a rep as a people pleaser and as a company that values its customers can go a long way toward making a good impression.

Now that you have a clear idea of why you should use a chat plugin, we can delve into some of the best options out there right now.

ClickDesk Live Support

clickdesk

ClickDesk Live Support is one of the most popular chat plugins by far. It comes with so many features that I don’t think I’ll be able to cover them all here—but I’ll surely try!

For starters, this plugin combines a variety of features into one seamless interface. That means you don’t have to install multiple plugins to get all of these features. Can you say faster site load time? Specifically, it combines live chat, help desk, voice chat, and a social toolbar. This means that site visitors can ask questions through a live chat interface or call in using voice chat on Google Talk or Skype to speak with a customer service representative. The help desk component lets you or your employees manage emails and offline chat messages, too, with a built-in ticketing system.

Beyond these primary features, this plugin really shines in the details. You can view website visitors in realtime in your WordPress dashboard, take chats and calls on mobile devices, hold conferences, produce reports, and save chat transcripts. You can also use the click-to-translate feature to answer questions in any language, send and receive files, and display social media info on the chat widget for further communication options.

Finally, ClickDesk Live Support integrates with Salesforce.com, Zendesk, Unbounce, and several other tools.

Chat by WPMU DEV

wpmu-dev-chatThough you’ll have to pay $19 for this plugin, Chat by WPMU DEV has a slick interface and plenty of features to cover all of your needs. With it, you can hold standard one-on-one chat sessions plus chats between several site users and public chats.

Site visitors can login using their social media accounts including Facebook, Twitter, Google+, and BuddyPress. They can use their Gravatars and emoticons. The chat window can pop-out or pop-in, depending on your needs. Speaking of, you can customize the chat boxes however you want to match your site’s theme and it can appear in any corner.

Chat can be inserted into posts and pages, you can view recorded chat logs, and you can set up restrictions including profanity filters, and user blocking by email address. This chat covers all your bases. It’s truly multipurpose and designed to satisfy any chat-related needs on a WordPress site.

Banckle Chat

Banckle Chat is another multipurpose plugin that does more than just add a chat box to your site. You can offer live support and get up-to-date stats about your site’s visitors and activity. I’m talking everything from demographics to technical details. This free plugin lets you set up new departments and assign users, add the chat box to multiple websites, and change its aesthetics to match each site’s look.

You can also set up automated messages to greet customers as they visit your site or perform a certain behavior and it features multi language support and live translation, so you can connect with people from all over the world. Additionally, you can make it so messages sent to you when you’re offline can be sent automatically to your email address. Block IPs, enable audio and visual alerts, and enable a wide range of customizations.

Zopim Live Chat

zopim-live-chatThis is another really popular live chat option for WordPress users. Zopim Live Chat is designed to be your all-in-one customer support solution by letting you answer customer questions while they are in the process of making a purchase. This plugin lets you manage several conversations at once, so you can always be present for your those site visitors who are most likely to convert.

You can set up triggers that let you reach out to every visitor automatically, so you’re more available to hold in-depth conversations with serious prospects. You can use the chat system on your mobile device thanks to dedicated mobile apps and you can use the included analytics to assess how visitors use your website. You can also easily customize it to reflect your site’s design and color scheme.

Simple Simon Live Chat

simple-simon-live-chatIf you want to add a chat box to your site but don’t want to get bogged down by excess features, the Simple Simon Live Chat plugin is a good option for you. It’s perfect for small businesses with small staffs that just want to make connecting with customers a little bit more intuitive.

Set the chat to show you’re online when you’re available and offline when you’re not. Enable audio notifications when a new chat is initiated and engage in multiple conversations at once, if need be. Select the chat box’s location on your site and customize it to look however you want. You can even rename it from “Live Chat” to “Bob’s Chat Corner,” if you want, though I’m not sure why you’d want to do that.

Live Chat – Casengo

casengo-live-chat

Another chat option for your site is called Casengo Live Chat and it lets you receive questions from potential customers and site visitors through the live chat box, email, Twitter, and Facebook. And you can respond to all of these questions from just one interface, which has the potential of saving you a ton of time.

You can currently try out the plugin for 30 days under a free trial then you’ll have a choice of service plans that start at about $12 per month. Push notifications were just added to the Casengo app, too, so you’ll know when customers are trying to get in touch while you’re on the go.

FlexyTalk – Live Chat

FlexyTalk-live-chat

If you want a cloud-based chat solution, then FlexyTalk – Live Chat ought to do the trick. It easily integrates with whatever instant messaging app you currently use, so you don’t have to worry about having multiple windows open. Plus, you’ll have access to your chat on mobile devices thanks to apps like Apple Messages, IM+, Pidgin, or Adium.

You can easily transfer open chats to a different person, if you need to step away. You can also enable chat between employees and establish trigger rules that dictate when site visitors will receive a custom invite to chat with you. Set up a queue when everyone on staff is currently busy, receive offline messages, send chat transcripts, and enable chat routing that selects the least busy employee at the time of a new chat request.

There are so many features included with FlexyTalk, I can’t talk about them all here. Just know that it integrates with just about every social media channel, offers Google Analytics integration, supports Gravatars, and has several chatbox themes and designs to choose from. You can even search through previous chats for forgotten details, if need be.

Flyzoo Live Chat

flyzoo-live-chat

Last, but not least, is the Flyzoo Live Chat plugin. This plugin’s features are twofold: you can set up live customer support and chat rooms for your site visitors. It comes equipped with visitor monitoring, one-on-one chats, group chats, and more. Customize the color scheme, set up messages for when you’re online and offline, use avatars and emoticons, and generally hold conversations with your potential customers. You can also moderate chats if you wish and take a gander at your chat history if you want to evaluate how members of your team are doing on the customer service front.

This chat system is cloud-based, offers smart chat routing, and has tab sync so you can chat from multiple browser windows at once. Other features include SSL, embeddable group chats, private chats, and more. After signing up for a 14-day trial, you can get Flyzoo starting at $1.90/month.

Conclusion

Well, there you have it: several WordPress chat plugins to choose from. They all bring something a little different to the table but what they share is an intention to make interacting with and converting customers just a little bit easier.

What’s your favorite chat plugin? Did I miss any? I’d love to hear what you think!

Article thumbnail image by Jane Kelly / shutterstock.com

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46 Comments

  1. I strongly suspect that you guys can read our minds. Just today I was wondering how to enable chat for my WordPress Website. And before I hit Google, I get the post in my inbox. I am feeling lucky 🙂

  2. I use WPMU’s plugin. It’s very good and well worth the price.

    • Yeap, you can’t go wrong with WPMU they rock n roll just as good at ET.

  3. I use Zopim. Very good and handy. I use the free light version, but still have email message when I’m not online. Great experience!

  4. Hi Guys, thank you very much for these valuable posts, I really find them very rich.
    I am in need of a Chat solution that would be used in a WordPress intranet not published to the internet. Ideally we need to be able to keep the whole history of all the chat or save it periodically and then clean it, kind of as a public room and it has to be nice and fast. Which of this would you recommend from these? thanks!

    • Hi Fernando,

      I don’t know how well any of the listed above would work so I can’t help you there, but give https://wordpress.org/plugins/jabze-chat/ a look over.

      Their free account is quite nice for basic intranet chat and their paid service is on another level of goodness.

    • use “Simple Ajax Chat” via “jeff star” 🙂

    • Hey Fernando,

      Based on the requirements you mentioned, I would suggest Live2Support as the chat solution. It offers not one but many integration options such as:
      CRM Integration: Salesforce, Microsoft Dynamics, Sugar CRM and many more.
      CMS Integration: WordPress, Kentico, Drupal and much more.
      Help Desk Integration: Zendesk, Salesforce desk
      E-commerce integration: Shopify, Spark Pay and many more.

      Hope this helps!
      Cheers!

  5. Thanks for this very useful summary.

    WPMU cautions that “self-hosted chat functionality can be very resource-intensive”.

    I run a lot of domains on my VPS so I’m wondering if you can share some insight into which of these chat options might be more efficient.

  6. SnapEngage is a great tool for enabling chat on a site. I used to use it back when I originally built my site in Joomla! It’s a great tool and offers killer advantages. It can be integrated with Google Talk and Skype. It can send an email of the chat logs once finished. Another great tool to have at hand is a toll-free number. You can get virtual toll-free numbers that will dial right to your cellphone for as little as $30 a month. I set up one for my site and it paid for itself with for 3 years plus with just one client. It’s all about giving the client multiple ways to reach you. Plus, it can make a smaller company or freelancer for that matter look a lot bigger and more serious of a competitor.

  7. I am case studying so to speak on the best way to setup your site for a new business and this totally helps with transparency.

    Great idea choosing my chat as I type this.

  8. All plugins are awesome, but also miss few live chat plugins.

  9. All these plugins are very good…..the only limitation with most is that only support Live Chat. I move to Casengo (www.casengo.com) as they also allow our company to support propsects through email, Facebook and Twitter.

  10. Brenda hats off to you. You have summarized chat plugins pretty well. I’m using WPMU’s plugin on one of my services website and it works like a charm for me.

  11. Casengo works great in my experience

  12. All I can say is “I love you guys” the information that you provide is priceless I am so glad I am a lifetime member lol

  13. http://livehelperchat.com/ is better than those mentioned above. It’s totally free, and can be used with Xabber on Android and Monal on iphone. I set mine up in no time flat. The learning curve is small, it comes with a lot of features as well. And you don’t really have to worry about any WordPress plugin conflicts either, because it’s not a WordPress plugin. Another great benefit, you host your own live chat sessions on your own server. If you prefer relying on yourself with no up front cost nor ongoing payment plans, you should review this option.

  14. Do you have any metrics on the ratio of chat sessions to customer representatives? In other words how many concurrent chats can one CSR handle effectively.

    Thanks!

  15. On WP Rocket website, we use Zopim since few months and it works very well 🙂

  16. Can anybody recommend a good live chat AND customer service system or setup that connects to multiple gmail accounts. Most importantly it should integrate several different companies/products not related to each other and maintain anonymity ALL THE WHILE providing live chat/email/and if possible voice support in one single agent window..

    I currently offer 24/7 live chat support using 1 agent to handle different products/businesses.. This agent also answers email inquiries and therefore having all tools under one belt would work best under these circumstances

    This would avoid the hassles associated with logging into multiple gmail accounts as well as other nuances like multiple chat windows..

    The best scenario would be when an email, phone call, and live chat session is activated multiple time at once, agent can quickly get to each one rather effortlessly using one window. This would make email support response time incredibly fast (almost live).. 🙂

  17. If you go for a live chat solution, you need to decide if you like to use a hosted tool or selfhosted version. The tool by WPMU or http://livehelperchat.com/ is there an option.

    Most hosted solutions are not free and some of them are more expansive than website hosting!

    I used the premium version of Zopim before they get aquired by Zendesk. Zopim offers much more than others do, the most important part is that you can really see what your visitor is doing. I got a lot of chats from customer while they were looking for web templates on my site and it was very helpfull to know what he was looking for. The premium version of the Zopim not so expansive and has the most features.

    Forget Flexytalk!

  18. wpmudev has an amazing chat plugin that integrated with wp.Zopim is one live chat plugin and awesome feature of wp.
    Thanks for the sharing this information.

  19. I have years using Zopim, I agree ..

  20. Since it’s the best listing using one of this will we good. The explanation about these will help to pick the one which will suit your work.

    Happy to read.

  21. Guys,
    if you are after a free option that does not cover up the sender’s email address then I’d recommend Purechat get it from PureChat.com

    It’s highly customizable and has iOS and Android apps for the Representatives to be online from..

    and 100 % free for single Operators.

    None of the ones above are 100% free.

    • Hi, just first time with Pure chat [www.purechat.com] and seems pretty easy. Free account for 1 agent and I can set-up chat box with puppy image:-}. It will be good solution for small web.

  22. Guys,
    if you are after a free option that does not cover up the sender’s email address then I’d recommend Purechat get it from PureChat.com

    It’s highly customizable and has iOS and Android apps for the Representatives to be online from..

    and 100 % free for single Operators.

    None of the ones above are 100% free.

  23. I’m using WP live chat support pro. got it in a package deal with the same developer’s wp google maps pro. so far it works nicely and is simple to use. there is a free version too but i haven’t given it a test. developers promised mobile integration in the next update, would be nice.

  24. I made a lot of research in finding a chatroom for my Algo-Trading website. I used envolve for a while till they closed up, pitty. I tried IRC but I truly did not like the look and feel and the “mess” of text in there.

    I had several points which are important to me.

    1 – First I needed a chat that can be seen in mobile (all versions) so I narrowed down the search for html5 chat room that look good on both mobile and pc.

    2 – I needed a custom design, I needed my background to be black or transparent. This was very hard to find (my site is dark).

    3 – I do not like to install the chat in my server as this is high cpu and resource consumer. So I need a chat service.

    4 – Lastly, I needed the ability to add youtube videos and upload files (technical analysis).

    I have checked several chats and only 2 met my needs, RumbleTalk and Cbox.
    I choose RumbleTalk finally as it can be integrated into my page and not only as toolbar.

    Hope that help

  25. I am looking for something that enables my users to interact with visitors. The users are linked with a andriod app.

  26. I loved only Flyzoo Live Chat Plugins because here you can find some special and great features.

  27. Having great experience using Live Chat-Casengo., it’s very good !

  28. Hey Brenda, you forgot to mention Live2Support. It has been in the market since 2003 and with its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely is your goto solution if you are in immediate need of enhancing your website performance by extracting more number of sales/sales leads through it along with serving all your online customers with optimum support.

  29. Brenda,

    First, I want to say that I’ve enjoyed your article cause you had not only listed the chat plugins, but also shared some noteworthy reviews. Frankly speaking, thanks to your given experience, we at Chatwee, could improve our own plugin 🙂

    That’s why, for those of you who need more social interaction and want to integrate users database (seamless login or SSO) I would recommend trying Chatwee (https://wordpress.org/plugins/chatwee/).

    -Thanks, Pawel

  30. All plugins are awesome,but i am looking for that plugin by installing that i can get embed code and use that code to my website pages and people can connect that chat room by entering his or her name if you know about this plugin or somebody else please suggest the name or give me url thanks

  31. i using clickdesk

  32. Hello,
    is there any sound chat in real time for WP ?

  33. we use HeyBubble Live Chat. works great!!

  34. Hi!
    Anyone heard of BoxChat Live Chat? Is it good?
    Anyone could recommend me which live chat should I use?
    I need one that I can use in multiple sites and cost effective too.
    Thanks.

  35. Any thoughts on which ones are the simplest to set-up and use? I am launching a new sales site soon and do not want to get caught up in technical headaches.

    My needs are simple. People come to my site and read the sales message and watch my online video and some have questions. I want to be online and answer their questions via chat.

    Thanks in advance…

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